Delivery Information

At Camelbak Shop, we understand that getting your gear on time is crucial for your outdoor adventures. That’s why we’ve streamlined our delivery process to ensure you receive your products as quickly and efficiently as possible. Whether you’re gearing up for a weekend hike or a long-distance trek, we’ve got you covered.

Shipping Options

We offer two main shipping options to cater to your needs:

  • Standard Shipping: For those who need their gear a bit faster, we use DHL or FedEx. This option costs $12.95 and ensures your order is delivered within 10-15 days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option takes a bit longer, with delivery expected within 15-25 days after dispatch.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. This quick turnaround ensures that your gear is on its way to you as soon as possible.

Global Reach

We are proud to ship our products worldwide, making our high-quality hiking gear accessible to adventurers everywhere. However, please note that we do not deliver to certain remote areas and parts of Asia due to logistical constraints.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate its arrival time.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 15 days of receiving it. Please ensure the product is in its original condition and packaging. For more details, visit our Returns Policy page.

Customer Support

If you have any questions or concerns about your delivery, our customer support team is here to help. You can reach us at [email protected]. We are committed to providing excellent service and ensuring your shopping experience with us is seamless.

Thank you for choosing Camelbak Shop for your outdoor gear needs. We look forward to being a part of your next adventure!