Frequently Asked Questions (FAQ)
Product Questions
1. What types of products do you offer?
We offer a wide range of hiking gear including accessories, clothing, hydration solutions, hygiene & safety products, lightweight sleep gear, packs & bags, and shelters.
2. Are your products suitable for long-distance treks?
Yes, our products are designed to meet the needs of both weekend hikers and long-distance trekkers. We focus on quality and durability to ensure your gear can withstand the rigors of extended outdoor adventures.
Shipping & Delivery
1. What shipping options do you offer?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days.
2. Do you ship internationally?
Yes, we ship worldwide except for certain remote areas and parts of Asia due to logistical constraints.
3. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment.
Returns & Refunds
1. What is your return policy?
You can return your order within 15 days of receiving it, provided the product is in its original condition and packaging. For more details, please visit our Returns Policy page.
2. How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account & Support
1. How do I create an account?
You can create an account during the checkout process by providing your email address and creating a password.
2. How can I contact customer support?
You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns.
