Shipping & Returns
At Camelbak Shop, we strive to provide a seamless shopping experience for our customers. Below, you’ll find detailed information about our shipping and returns policies.
Shipping Information
We offer two shipping options to cater to your needs:
- Standard Shipping: Orders are processed within 1-2 business days. Delivery is handled by DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.
Please note that shipping times may vary depending on your location and any customs delays.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 15 days of receiving the item.
Return Process
- Contact Us: Before returning any item, please contact our customer service team at [email protected] to initiate the return process.
- Packaging: Ensure the item is in its original packaging, including all tags and accessories.
- Shipping: Ship the item back to us at the following address: Camelbak Shop
9 Sunraysia Road
CORINDHAP, AU 3352 - Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
Non-Returnable Items
Due to hygiene and safety reasons, certain items cannot be returned. These include:
- Hygiene & Safety products
- Hydration products that have been opened or used
Contact Us
If you have any questions about our shipping or returns policies, please don’t hesitate to contact us at [email protected]. We’re here to help!
Thank you for choosing Camelbak Shop. We appreciate your trust and are committed to providing you with the best shopping experience possible.