1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations. Any unauthorized use of the site may result in termination of your access.

2. Product and Service Description

We strive to provide accurate descriptions of our products, including hiking accessories, clothing, hydration, hygiene & safety items, lightweight sleep gear, packs & bags, and shelters. However, we do not guarantee that the product descriptions or other content on the site are error-free, complete, or current.

3. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We accept payments via Visa, MasterCard, JCB, and PayPal. By placing an order, you authorize us to charge your payment method for the total amount of your purchase, including shipping fees.

Orders are processed within 1-2 business days. Standard shipping is handled by DHL or FedEx, with an estimated delivery time of 10-15 business days. Free shipping is available for orders over $50 via EMS, with an estimated delivery time of 15-25 business days.

4. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 15 days of receiving the item. Please contact our customer service team at [email protected] to initiate the return process. Items must be in their original packaging, including all tags and accessories.

Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item. Please note that due to hygiene and safety reasons, certain items cannot be returned, including hygiene & safety products and opened or used hydration products.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Camelbak Shop or its content suppliers and is protected by international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

6. Limitation of Liability

Camelbak Shop shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products. Our total liability to you for any claim arising from your use of the site or products shall not exceed the amount paid by you for the product in question.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms and conditions or your use of the site shall be subject to the exclusive jurisdiction of the courts of Australia.

8. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Camelbak Shop
9 Sunraysia Road, CORINDHAP, AU 3352
Email: [email protected]